Communication: Analysing and Presenting Complex Communication Essay

Introduction This report is for the second exam of the Communications unit of producing complex written business documents. The aim of this report is to know the customer services in the Renmin University and know whether it could meet the need of the students. The objectives of the report are to introduce different kinds of customer services in the Renmin University and how to offer these services for the students. It includes the facilities of teaching, condition of the education, facilities of living and organization and activities of students. And each of them has its own different parts to define the services. 2.0 Procedure To source this report: a) Information on the customer services was taken from internet websites. b) A number of books on customer services were consulted. c) Information was gathered from the official websites of the Renmin University. 3. Facilities of Teaching 3.1 General Information of the Facilities The Renmin University consists of 23 schools in addition to the Graduate School (the School of Science is in the process of being set up, and a Chemistry Department has been established.), thirteen university-level institutions, fourteen post-doctoral stations, plus one Adult Higher Education College, School of Education Training, and Shenzhen Research Institute. Each of the schools has its own teaching building to meet the daily needs of teaching. And they also have the special facilities for their special subjects, for example, the chemical laboratoriesï ¼Å'the multimedia classrooms and the computer rooms. So the facilities of the teaching of the Renmin University could meet the needs of the customer services of the students. 3.2 Library The library of the Renmin University was founded in 1937. And now, the library has 15 reading rooms in which there are more than 1,800 seats. The responsible for services of the reading rooms are including borrowing, consultation, inter-library loans, help with information requests, searches, binding, audio-visual services, and so on. The university established a new local network that adopts the UNICORN software system of the US SIRSI Company and SUN mainframe equipment at the end of 1999. And this network environment provides all the necessary functions for a convenient and prompt library service. The library has a book collection of 2,500,000 copies, covering all central fields of inquiry such as the humanities, the social sciences, economics, and administration. The holdings are especially strong in economics, law, philosophy, and history. The library also has a rich collection of electronic resources; this includes access to more than 200 data bases and disk-based materials from networks both at home and abroad. To facilitate the use of the collection, the library has established a set of ordered resource bases and data bases. Thus, the library offers convenient access so that readers can effectively use the digital resources of the library. 3.3 Gymnasium The gymnasium of the Renmin University is a multipurpose gymnasium. It is located at the west of the university. It covers over 1,400 square meters and the building area of it is 20,000 square meters. The total cost of it is more than 9,000 million. It includes the basketball courts, tennis courts indoor trackï ¼Å'gymï ¼Å'equipment roomï ¼Å'music room and so on. It is one of the most multipurpose gymnasiums of all the universities. The gymnasium is made of aluminum and Glass curtain wall which is very beautiful and unique. The gymnasium is becoming a landmark of the Renmin University because of its beautiful shape and complex structure. And it also becomes the place which the students could spend the part time to do sports. 4. Condition of the education 4.1 Teachers Now the Renmin University has 1,671 full time teachers, including 499 professors and 636 associate professors. The school has 13 teachers to be the members of the fifth State Council Academic Degrees Committee and has 13 professors to be selected as the members of the Social Science Council of the Ministry of Education. The numbers of these are in the front of the universities. The number of the excellent teachers is also in the front of the universities. In recent years, a large number of young scholars which have consummate education and courageous thinking of innovation become the famous scholars and the academic leaders having the great influence all over the world. All of these make the Renmin University nurture a lot of excellent graduates. 4.2 Quality Education The endeavor of quality education is to improve students’ understanding and awareness of culture and their ability to think by themselves through different kinds of courses. Some of the courses are very popular among students, such as the History of Western Civilization, Selected Readings in Literature and the History of Chinese Civilization. Some science courses are available as well in order to supplement students of humanities with more comprehensive abilities such as biology, physics and chemistry. The lectures on dance, music and art could help to better students’ aesthetic taste and ability to appreciate the accomplishments of those fields. The quality education and campus culture supplement each other at the Renmin University of China. It meets the needs of the students about developing their artistic ability and aesthetic taste. 4.3 Schools & Departments The Renmin University has put the undergraduate education on the base and the graduate education on the important place. And it also uses the continuing education to assist the daily teaching. All of these make the Renmin University form a comprehensive and multi-storey teaching structure. And the university is one of the universities which established the Graduate School. The Renmin University consists of 23 schools in addition to the Graduate School (the School of Science is in the process of being set up, and a Chemistry Department has been established.), thirteen university-level institutions, fourteen post-doctoral stations, plus one Adult Higher Education College, School of Education Training, and Shenzhen Research Institute. The school has 61 departments of professional degree, 8 departments of the second professional degree, ten departments of undergraduate education and so on. These departments could meet the needs of all the students. 5.0 Organization and Activities of Students 5.1 Students’ Organizations The Renmin University has a lot of Student Organizations. It is more than 124. Every year it will hold an assembly to enlist new members of the organizations. This is the most important magnificent ceremony of all the organizations. The organizations which are approbatory have six parts including education, theory, amusement, sports, public welfare and practice. It is beautiful scenery of the cultural life on campus. The Renmin University is famous for the students’ organizations which having lots kinds, large coverage, and great influence. The students of the Renmin University get the fun of youth and the growth of experience with taking part in the varied students’ activities. 5.2 Sports Teams The Renmin University has a lot of sports teams, such as basketball and volleyball teams, table tennis teams, men’s soccer, track and field and martial arts. They do well in women’s basketball, men’s volleyball, martial arts, and track and field at the National University Games and these teams are invariably among the top three in the universities of Beijing. The basketball teams and the men’s soccer are high-level sports teams of it, certified by the Ministry of Education. These two teams have represented Beijing in the National University Games on many occasions. And they have won the championship in Beijing University Sports Games on many years. The titles they have obtained include: the third place at the 2nd CUBA, the fifth place in men’s basketball at the 5th National University Games, the fourth place in men’s soccer in the preliminary rounds of the 6th National University Games, silver medalist at the 7th National University Games and seventh place in the final. 5.3 Social Practice The Renmin University has organized many forms of social activities in order to prepare its students for their future jobs. The Renmin University helps its students find institutions or organizations involved in social activities, and provide the students with the necessary financial support they need for participation. The professors and experts of the Renmin University have been arranged to give their students training and lectures on doing research, including how they can adapt themselves to their future jobs, how they can write their research reports and academic theses and how they should identify a problem and conduct research into it. The Youth Federation could bring students together and they are asked to talk about their experiences from their social activities. Then, other students can learn from them. Excellent reports and theses will be published, outstanding students or groups will be rewarded. And the Renmin University has set up a database to help the students get information and help from the university at any time and any stage necessary as programs for social activities are applied for and managed on the intranet. 6. Conclusion The Renmin University has many kinds of organizations and activities to meet the needs of its students. It takes the customer service of the school as an important part of the construction of the daily work. As a result, the students of it feel that the customer services of the school are good and their needs could be meet. The Renmin University offers the customer services not only on the hand of the material services but also on the other hand of the spiritual services. These make its students be satisfied of the services which offering by the university. The students living at the Renmin University could have good time in the part time. Because of the customer service of it included all kinds of daily lives. 7.0 Bibliography Print Sources: Books: Scottish Qualifications Authority, 2010, Communication: Analysing and Presenting Complex Communication, 3rd ed. Beijing, China Modern Economic Publishing House Scottish Qualifications Authority, 2010, Creating a Culture of Customer Care, 2nd ed. Beijing, China Modern Economic Publishing House Non-Print Sources: Internet Web Sites: The Renmin University of China, â€Å"Living at the RUC.† (Online) 2004, http://english.ruc.edu.cn/en/100374/ The Renmin University of China, â€Å"Schools & Departments.† (Online) 2004, http://english.ruc.edu.cn/en/100378/ The Renmin University of China, â€Å"Sources.† (Online) 2004, http://english.ruc.edu.cn/en/100375/